Team Conflict Management

In-Person/Online

2 Days

English/Arabic

Learning Objectives

Identify the conflict and what conflict resolution means.
The 3 Elements of Communication and High-Performance Team.
Form a cohesive unit within the organization and create interdepartmental cooperation and trust.
Discuss the impact of Strategic Disputes Management.
Identify the five main styles of conflict resolution.
Explore how Emotional Intelligence (EQ) is relevant to managing conflict.
Master communication tools such as the agreement frame and open questions.

In-Person/Online

2 Days

English/Arabic

Learning Objectives

Modules

Module 1: Understanding the Nature of Conflicts

Understanding emotions & attitudes relevance to conflicts
Types of conflicts (Are all conflicts bad?)
Psychological difficulties and triggers to conflicts

Module 2: What Is True Interdepartmental Collaboration?

The three types of organization structures: functional; matrix; project oriented
The silo mentality and how to be a Silo buster
How do we change the silo culture?
Collaboration and its importance in today’s diverse globalized economy

Module 3: Team Conflict Competence Model

Organizational conflict management competence model
The cost of conflicts (Strategic equations)
Discover your conflict style (Thomas Kilmann)

Module 4: Conflict Escalations and Forms

Interventions forms and impacts
Destructive behaviors
Conflict games

Module 5: Strategic Disputes Management

Constructive conflict engagement behavioral elements
Getting to the root cause
Generating options

Module 6: Conflict Resolution Process

Creating trust with open communication
The 8-steps method for team agreements
Formulas for preventive conflict based culture
Role of emotional intelligence in conflict resolution
Role of communication in conflict management
Control your emotions before they control you
Creating an effective atmosphere
Creating a mutual understanding
Focusing on individual and shared needs
The agreement frame