Team Conflict Management
In-Person/Online
2 Days
English/Arabic
Learning Objectives
Identify the conflict and what conflict resolution means. The 3 Elements of Communication and High-Performance Team. Form a cohesive unit within the organization and create interdepartmental cooperation and trust. Discuss the impact of Strategic Disputes Management. Identify the five main styles of conflict resolution. Explore how Emotional Intelligence (EQ) is relevant to managing conflict. Master communication tools such as the agreement frame and open questions.
In-Person/Online 2 Days
English/Arabic
Learning Objectives
Identify the conflict and what conflict resolution means. The 3 Elements of Communication and High-Performance Team. Form a cohesive unit within the organization and create interdepartmental cooperation and trust. Discuss the impact of Strategic Disputes Management. Identify the five main styles of conflict resolution. Explore how Emotional Intelligence (EQ) is relevant to managing conflict. Master communication tools such as the agreement frame and open questions.
Modules
Module 1: Understanding the Nature of Conflicts
- Understanding emotions & attitudes relevance to conflicts
- Types of conflicts (Are all conflicts bad?)
- Psychological difficulties and triggers to conflicts
Module 2: What Is True Interdepartmental Collaboration?
- The three types of organization structures: functional; matrix; project oriented
- The silo mentality and how to be a Silo buster
- How do we change the silo culture?
- Collaboration and its importance in today’s diverse globalized economy
Module 3: Team Conflict Competence Model
Organizational conflict management competence model
The cost of conflicts (Strategic equations)
Discover your conflict style (Thomas Kilmann)
Module 4: Conflict Escalations and Forms
- Interventions forms and impacts
- Destructive behaviors
- Conflict games
Module 5: Strategic Disputes Management
- Constructive conflict engagement behavioral elements
- Getting to the root cause
- Generating options
Module 6: Conflict Resolution Process
- Creating trust with open communication
- The 8-steps method for team agreements
- Formulas for preventive conflict based culture
- Role of emotional intelligence in conflict resolution
- Role of communication in conflict management
- Control your emotions before they control you
- Creating an effective atmosphere
- Creating a mutual understanding
- Focusing on individual and shared needs
- The agreement frame
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