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Quality Control/Management

In-Person/Online

5 Days

English/Arabic

Learning Objectives

  Identify quality control in modern business environment.
  Define the basics of quality control & total quality management.
  Recognize international quality awards.
  Use several tools for statistical process control (SPC).
  Identify the acceptance sampling plans and techniques.
  Illustrate process capability(PC) and its importance.
  Analyze the cost of quality.

In-Person/Online

5 Days

English/Arabic

Learning Objectives

  Identify quality control in modern business environment.
  Define the basics of quality control & total quality management.
  Recognize international quality awards.
  Use several tools for statistical process control (SPC).
  Identify the acceptance sampling plans and techniques.
  Illustrate process capability(PC) and its importance.
  Analyze the cost of quality.

Modules

Module 1: Introduction to Quality Control in Modern Business Environment

  • Quality engineering terminology
  • Dimensions of quality
  • Quality control.
  • Quality assurance.
  • Practical steps to quality control.
  • Quality responsibility
  • Quality triangle.
  • Total quality control.
  • Quality costs
  • Legal aspects of quality

Module 2: Basics of Total Quality Control & Total Quality Management

  • Evolution of quality systems
  • Contents of TQM
  • Organizational practices
  • Advantages of TQM
  • Quality circles & quality councils
  • Deming’s 14 points
  • International quality standards (ISO9000 and 14000)

Module 3: Quality Awards

  • Deming prize
  • The Malcolm Baldrige national quality award 
  • The European quality award 

Module 4: Statistical Process Control (SPC)

  • Process control
  • Inspection and testing
  • The seven magnificent quality tools (Control charts, ishikawa diagram, pareto charts, histograms, check sheets, run charts and scatter diagrams)

Module 5: Control Charts for Variables

  • R-Chart and X-bar chart
  • S-bar chart

Module 6: Control Charts for Attributes

  • P-Chart & C-Chart

Module 7: Acceptance Sampling Plans and Techniques

  • ISO sampling system
  • Single sampling plans
  • Double sampling plans
  • Operating characteristics curve
  • Consumer’s risk & producer’s risk
  • Average outgoing quality (AOQ)

Module 8: Process Capability (PC)

  • Relation to SPC
  • Why study PC?
  • Capability indices CP & CPK
  • Improvement of capability

Module 9: Production Reliability

  • Relation between reliability & quality
  • System reliability

Module 10: Quality Costs Analysis

  • Quality cost concept
  • Types of quality costs
  • Hidden costs of quality
  • Quality costs reports
  • Taguchi voncept versus crosby voncept

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