Process Management

In-Person/Online

2 Days

English/Arabic

Learning Objectives

Recognize the elements of quality assurance.
Demonstrate an understanding of the quality assurance process and its components.
Internationally accepted models and frameworks for quality assurance.
Recognize and appreciate the various processes, techniques and tools for managing and assuring quality.
Design measurement tools/ systems to improve processes.
Identify best practices for process improvement.
Explain the role and impact of leadership to support quality management systems.

In-Person/Online

2 Days

English/Arabic

Learning Objectives

Modules

Module 1: The Quality Assurance Process and components

Models for Quality Assurance
Benefits of implementing a QMS
Approaches and methods for quality assurance
Quality control Vs. Quality Assurance
Elements of quality assurance
Techniques for assuring quality

Module 2: The quality management key principles

Customer focus
Leadership
Engagement of people
Process approach

Module 3: Quality Assurance: basic features

Steps for the Creation of an
Effective Quality Management System

Module 4: Quality measurement: assessment and metrics

Process capability, reliability, validity, survey and use, qualitative assessment, etc.

Module 5: Implementing a Quality Management System

Process approach to managing quality
Quality management tools (problem-solving tools, process improvement tools)
System approach to management
Evidence-based decision making
Relationship management

Module 6: Continual improvement

Develop Metrics to Track and Monitor the data
Measure, Monitor and implement activities to Improve the Performance
Process Maps or Flow Charts