Problem Solving and Decision Making

In-Person/Online

3 Days

English/Arabic

Learning Objectives

   Build and expand decision-making, critical thinking, and creative problem- solving skills.
   Articulate logical and creative approaches to solving problems and making decisions.
   Analyze the problems using multiple tools to reach the root causes.
   Structure a problem and break it down into smaller independent issues.
   Examine how to intensify a decision and its outcome by leveraging emotions,senses, and motivation.
   Identify how to use choice architecture and how to create decision situations for stakeholders.
   Explore how to read situations and make well-calibrated, appropriate responses for different circumstances. 

In Person/Online

3 Days

English/Arabic

Learning Objectives

   Build and expand decision-making, critical thinking, and creative problem- solving skills.
   Articulate logical and creative approaches to solving problems and making decisions.
   Analyze the problems using multiple tools to reach the root causes.
   Structure a problem and break it down into smaller independent issues.
   Examine how to intensify a decision and its outcome by leveraging emotions, senses, and motivation.
   Identify how to use choice architecture and how to create decision situations for stakeholders.
   Explore how to read situations and make well-calibrated, appropriate responses for different circumstances. 

Modules

Module 1: Problem-Solving and Decision Making

  • Definition of ‘problem’
  • Definition of ‘problem-solving’& ‘decision making
  • Problem diagnosis
    • Facts and myths
    • Opportunity or problem
    • The link between causes and symptoms

Module 2: Strategic Problem Solving

  • The helicopter view
  • Foundations of critical thinking
  • Mental blocks and creativity roadblocks
  • Personality types and decision-making preferences

Module 3: SIT (Systematic Inventive Thinking) - Techniques & Tools

  • Thinking "Inside the box" & closed world principle
  • 5 Thinking "SIT" patterns
  • Key principles about problem elements
  • Wicked problems & double-loop learning systems
  • Multi-attribute decision making (MADM) and summary of 3 formal MADM techniques.
  • Problem solving & decision-making tools.
  • Writing a problem statement
  • Risk analysis perspective: protective and contingency approach

Module 4: Problem Analysis Supplementary Tools

  • The five-why process.
  • The cause-and-effect diagram
  • The fishbone diagram
  • Pareto analysis

Module 5: Decision Dilemma

  • The right decisions at the right time
  • Classifying decisions
  • Evaluating alternatives
  • Decision-making traps
  • The styles of decision making

Module 6: Multiply Creative Capacity in the Organization

  • Diversity and inclusion
  • Sponsoring serendipity and honest failure culture
  • Alignment with corporate culture and mission
  • Building a recipe for an innovative organization

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