Problem Solving and Decision Making
In-Person/Online
3 Days
English/Arabic
Learning Objectives
Build and expand decision-making, critical thinking, and creative problem- solving skills. Articulate logical and creative approaches to solving problems and making decisions. Analyze the problems using multiple tools to reach the root causes. Structure a problem and break it down into smaller independent issues. Examine how to intensify a decision and its outcome by leveraging emotions,senses, and motivation. Identify how to use choice architecture and how to create decision situations for stakeholders. Explore how to read situations and make well-calibrated, appropriate responses for different circumstances.
In Person/Online
3 Days
English/Arabic
Learning Objectives
Build and expand decision-making, critical thinking, and creative problem- solving skills. Articulate logical and creative approaches to solving problems and making decisions. Analyze the problems using multiple tools to reach the root causes. Structure a problem and break it down into smaller independent issues. Examine how to intensify a decision and its outcome by leveraging emotions, senses, and motivation. Identify how to use choice architecture and how to create decision situations for stakeholders. Explore how to read situations and make well-calibrated, appropriate responses for different circumstances.
Modules
Module 1: Problem-Solving and Decision Making
- Definition of ‘problem’
- Definition of ‘problem-solving’& ‘decision making
- Problem diagnosis
- Facts and myths
- Opportunity or problem
- The link between causes and symptoms
Module 2: Strategic Problem Solving
- The helicopter view
- Foundations of critical thinking
- Mental blocks and creativity roadblocks
- Personality types and decision-making preferences
Module 3: SIT (Systematic Inventive Thinking) - Techniques & Tools
- Thinking "Inside the box" & closed world principle
- 5 Thinking "SIT" patterns
- Key principles about problem elements
- Wicked problems & double-loop learning systems
- Multi-attribute decision making (MADM) and summary of 3 formal MADM techniques.
- Problem solving & decision-making tools.
- Writing a problem statement
- Risk analysis perspective: protective and contingency approach
Module 4: Problem Analysis Supplementary Tools
- The five-why process.
- The cause-and-effect diagram
- The fishbone diagram
- Pareto analysis
Module 5: Decision Dilemma
- The right decisions at the right time
- Classifying decisions
- Evaluating alternatives
- Decision-making traps
- The styles of decision making
Module 6: Multiply Creative Capacity in the Organization
- Diversity and inclusion
- Sponsoring serendipity and honest failure culture
- Alignment with corporate culture and mission
- Building a recipe for an innovative organization
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