Managing Difficult Conversations
In-Person/Online
2 Days
English/Arabic
Learning Objectives
Recognize the framework of how information is received, filtered, and processed. Discuss how our communication styles affect our relationships. Sort out tough and challenging conversation. Role play tough conversations (scenario-based learning). Practice low and high performers conversations. Identify emotional hot buttons/triggers. Use action words when formulating the goals to reach clear results and minimize the debates. Summarize performance reviews crucial conversations dos and don’ts.
In-Person/Online 2 Days
English/Arabic
Learning Objectives
Recognize the framework of how information is received, filtered, and processed. Discuss how our communication styles affect our relationships. Sort out tough and challenging conversation. Role play tough conversations (scenario-based learning). Practice low and high performers conversations. Identify emotional hot buttons/triggers. Use action words when formulating the goals to reach clear results and minimize the debates. Summarize performance reviews crucial conversations dos and don’ts.
Modules
Module 1: Conducting a Developmental Coaching Conversation
- KPIs, and goals discussion
- Why do conversations get tough?
- Lead and lag confusion
- How our communication styles affect our relationships
Module 2: What is a Tough Conversation?
- Emotional hot buttons/triggers
- The dilemma: avoid or confront
- Individual and organizational costs of avoiding tough conversations
Module 3: Preparing for Challenging Conversations
- Fundamentals of coaching for higher /lower employee performance
- Active listening and powerful questions
- Coaching vs feedback
Module 4: Scenarios for Tough Conversations
- Decoding the structure of difficult conversations
- The “what happened?”
- Conversation: what’s the story?
- Differentiate facts from stories
- Create a safety zone for discussions
- The feelings conversation: what should we do with our emotions?
- Branding myself during the conversation: what does this say about me?
- Get the full picture
- Providing feedback in person and in the system
Module 5: Develop a Clear Action Plan
- Actions and results
- Turn the discussion around: moving towards a learning conversation
- Building trust in teams
Module 6: Performance Management Reviews (Do’s & Donts)
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