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Effective Communication

In-Person/Online

2 Days

English/Arabic

Learning Objectives

   Build and leverage your communication skills.
   Recognize the different personality types and emotional states and learn how to deal with each.
   Implement proven skills to communicate effectively and develop your network.
   Apply multiple intelligence while communicating.
   Practice listening and questioning skills to avoid misunderstanding.
  Analyze Mehrabian’s communication model.

In-Person/Online

2 Days

English/Arabic

Learning Objectives

   Build and leverage your communication skills.
   Recognize the different personality types and emotional states and learn how to deal with each.
   Implement proven skills to communicate effectively and develop your network.
   Apply multiple intelligence while communicating.
   Practice listening and questioning skills to avoid misunderstanding.
  Analyze Mehrabian’s communication model.

Modules

Module 1 : Effective Communication

  • Inter and intra-personal communication
  • What smart professionals know
  • Apply multiple intelligence while communicating
  • Self-awareness and the importance of internal communication
  • Evaluate your personal style and development areas
  • Flexibility — the key to successful communication
  • Effective and ineffective communication

Module 2 : Values and Beliefs

  • How do values affect our communication?

  • Self-Awareness: being in the know

  • Getting out of your comfort zone

  • The communication cycle

Module 3 : Communication and Interpersonal Mastery

  • Understanding different personality types
  • Practice communication with different types
  • Written communication
  • Phone communication
    face-to-face communication
  • Are we “difficult” or “different”?
    • How different types get hijacked
    • Respect and the different perspectives
    • Empathy and managing communication barriers

Module 4 : Strategies of A Skilled Communicator

  • Establish rapport by matching and mirroring
  • Tools for active listening
  • Communicating through silence
  • Mehrabian’s communication model
  • Verbal communication
  • Non-verbal communication
  • Impact of body language understanding roadblocks in communication
  • Navigating through cultural boundaries
  • Working constructively with emotions (the 4 social fears)
  • Assertiveness and aggressiveness in the workplace
  • Aligning your body language to your message
  • The dynamics of constructive feedback

Our Partners

Phoenix
ILM
Certified MTA
PMI
MTA Learning

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