Customer Experience
In-Person/Online
2 Days
English/Arabic
Learning Objectives
Describe what customer experience is in the modern era. Differentiate customer experience from customer service. Identify the rising importance of offering end-to-end journeys. Design customer personas whether internally and externally. Acquire empowering mindset tools to spread customer-oriented culture in the business. Demonstrate the characteristics of the modern customer-oriented employee. Demonstrate the skills needed to deal with different types of customers in terms of building long term relationships. Use different tools to complaints and transform challenges into opportunities.
In Person/Online 2 Days
English/Arabic
Learning Objectives
Describe what customer experience is in the modern era. Differentiate customer experience from customer service. Identify the rising importance of offering end-to-end journeys. Design customer personas whether internally and externally. Acquire empowering mindset tools to spread customer-oriented culture in the business. Demonstrate the characteristics of the modern customer-oriented employee. Demonstrate the skills needed to deal with different types of customers in terms of building long term relationships. Use different tools to complaints and transform challenges into opportunities.
