CRM Officer

Job Details:
Position Title:	CRM Officer
Department:	Support Services
Sub-Department:	Sales
Job Code:	N/A
Role Type: (Permanent, Part Time, Freelancer)	Permanent
Country:	Egypt
Job Grade:	N/A
Prepared / Revised on:	21/04/2025

Job Dimensions:
Number of Staff Supervised:	Full Timers:	N/A
Number of Staff Supervised:	Part Timers / Freelancers:	N/A

Reporting Line:
Head of Shared Services

Job Role / Objective Overview:
Assist and support sales with administrative and reporting activities

Communications and Working Relationships
Internal:	Sangeetha & Men
External:	All sales team and L&D

Key Responsibilities:

Create and update Sales forms
Take MOM
Support with vendor registration
Manage and maintain client portal related activities
Maintain trackers
Follow up with departments for data required to generate reports
Assist with other administrative activities like archiving and maintaining sales folders certifications such as ISO, Cyber Security etc.
Manage any other administrative task assigned by the department head

HNI Competencies:		Competency Proficiency Level
Competency type		Foundational	Proficient	Advanced	Exceptional
Core	High Quality Deliverables
	Driving Results
	Innovation & Creativity
	Customer Obsession
	Collaboration & Conflict Resolution
	Ownership
	Analytical Thinking

Qualifications, Experience and Skills:
Qualifications: Bachelor's degree in any stream is ok Experience: • 2 to 3 years Functional Knowledge: Attention to details and highly organized and structured. Very fluent in oral and written English.

Approvals & Job Holder Acknowledgment:
Department Manager:	Vandana
HR:
Employee: