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Crisis Management

In-Person/Online

2 Days

English/Arabic

Learning Objectives

   Conduct a crisis audit and manage risks.
   Explain the benefits of business recovery and continuity planning.
   Explore ways to establish the means for business continuity .
   Apply the crisis management process and use effective crisis communication.
   Identify the role of an emergency operations center.
   Master techniques to help your organization recover from a crisis .

In-Person/Online

2 Days

English/Arabic

Learning Objectives

   Conduct a crisis audit and manage risks.
   Explain the benefits of business recovery and continuity planning.
   Explore ways to establish the means for business continuity .
   Apply the crisis management process and use effective crisis communication.
   Identify the role of an emergency operations center.
   Master techniques to help your organization recover from a crisis .

Modules

Module 1: Crisis Management Basics

  • What is crisis management?
  • Why is crisis management important?
  • Identifying a crisis
  • Crisis stages
  • The crisis management team
  • The role of the crisis manager
  • The psychology of Crisis management decisions

Module 2: Conducting the Crisis Audit

  • Why audit?
  • Understanding mission-critical activities
  • Threats & risks facing your organization
  • Using a risk matrix

Module 3: Performing a Risk Level Analysis

  • Business impact assessments and risk analysis
  • The four categories
  • Risk mitigations that are cost effective

Module 4: Developing a Response Process

  • Crisis management policy
  • Crisis management organization
  • Crisis response process
  • Dos and don’ts, hints and tips for successfully managing a crisis
  • Checklists of things to remember
  • Emergency response scenarios

Module 5: Establishing an Emergency Operations Center

  • EOC considerations
  • The EOC and the crisis management team

Module 6: Crisis Communication

Module 7: Building Business Continuity and Recovery

  • Business continuity strategies
  • The role of disaster recovery in crisis management
  • Planning for disaster recovery and business continuity
  • Damage control
  • Essential crisis plan elements
  • Maintaining and testing plans

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MTA Learning

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