Crisis Management
In-Person/Online
2 Days
English/Arabic
Learning Objectives
Conduct a crisis audit and manage risks. Explain the benefits of business recovery and continuity planning. Explore ways to establish the means for business continuity . Apply the crisis management process and use effective crisis communication. Identify the role of an emergency operations center. Master techniques to help your organization recover from a crisis .
In-Person/Online 2 Days
English/Arabic
Learning Objectives
Conduct a crisis audit and manage risks. Explain the benefits of business recovery and continuity planning. Explore ways to establish the means for business continuity . Apply the crisis management process and use effective crisis communication. Identify the role of an emergency operations center. Master techniques to help your organization recover from a crisis .
Modules
Module 1: Crisis Management Basics
- What is crisis management?
- Why is crisis management important?
- Identifying a crisis
- Crisis stages
- The crisis management team
- The role of the crisis manager
- The psychology of Crisis management decisions
Module 2: Conducting the Crisis Audit
- Why audit?
- Understanding mission-critical activities
- Threats & risks facing your organization
- Using a risk matrix
Module 3: Performing a Risk Level Analysis
- Business impact assessments and risk analysis
- The four categories
- Risk mitigations that are cost effective
Module 4: Developing a Response Process
- Crisis management policy
- Crisis management organization
- Crisis response process
- Dos and don’ts, hints and tips for successfully managing a crisis
- Checklists of things to remember
- Emergency response scenarios
Module 5: Establishing an Emergency Operations Center
- EOC considerations
- The EOC and the crisis management team
Module 6: Crisis Communication
Module 7: Building Business Continuity and Recovery
- Business continuity strategies
- The role of disaster recovery in crisis management
- Planning for disaster recovery and business continuity
- Damage control
- Essential crisis plan elements
- Maintaining and testing plans
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