Develop an overall view of six sigma and how it can be implemented in any          organization.
  Identify the fundamentals of lean manufacturing, lean enterprise, and lean            principles.
  Describe the key dimensions of quality – product/service features and freedom      from deficiencies
  Define how products and services that have the right features and are free            from deficiencies can promote customer satisfaction and attract and retain          new customers.
  Discuss examples of poor-quality effects.
  Identify root causes of a problem