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Delivery Success Manager

Job Details:
Position Title: Delivery Success Manager
Department: Sales
Sub-Department: Sales
Job Code: NA
Role Type (Permanent, Part Time, Freelancer): Permanent
Country: KSA
Job Grade: NA
Reporting Line: Business Director

Since 2010, HNI has established itself as a leading regional player in the learning and development field, providing exceptional corporate training solutions and innovative human capita development services in English and Arabic to organizations and corporations in MENA.With a focus on cutting edge digital solutions and gamified interactive learning modules, HNI has gained recognition as a dynamic L&D firm with four offices located in the UAE, KSA, Qatar and Egypt.

HNI has a global outreach and delivers its services to clients across the USA, Asia, and Europe. Our team of over 100 professionals includes expert L&D trainers and senior consultants with experience working with top industries such as Oil & Gas, Banks, Aviation, Government Sectors, and Multinationals. The organization grew from 1 office and 4 employees in 2010 to 100+ team members of diverse nationalities.

HNI’s primary services include Onboarding, Development Tracks, E-Learning, Digitalization & Gamification & Team Building.
Other complementary services include Curriculum Design, Assessment, Consulting, Technical Training, Media & Marketing, Project Management, Coaching and Outsourcing.

Watch this video to know more about HNI’s engaging culture:

Job Role/Objective:

To ensure flawless delivery of learning interventions, acting as the main interface between facilitators, operations, and clients pre /post-contract signature. The role ensures outcomes are achieved, trainers are prepared, and reporting is consistent with quality standards and meeting the project deliverables and success criteria.
 

team-building activities

Duties & Responsibilities:

Manage full-cycle logistics of learning programs (Client expectations, trainer onboarding, material readiness, venue coordination, aligning with the project manager)

Coordinate across departments for timely updates on delivery status.

Align with clients and trainers’ pre-session to confirm readiness and expectations.

Track feedback from trainers and participants for internal review and improvement.

Administer assessments (pre/post), collect and score participant assignments.

Conduct debriefs post-project to capture learnings and improve future rollouts.

Create detailed post-delivery reports and success metrics for clients.

Tracking the project’s cost versus allocated budgets

Oversee issuance of completion certificates and post-workshop surveys.

Maintain and update internal delivery calendar and alignment sheets.

Ensure all projects meet internal and client KPIs and SLAs

Conduct weekly meetings with the Business Director to review the project’s progress and financials.

Qualifications:

  • Bachelor’s in education, Business, HR, or Project Management
  • Exposure to training delivery & instructional design concepts is a plus.

Experience:

  •  3–5 years in L&D operations, training coordination, or consulting project management

Functional Knowledge:

  • Project management tools (Asana, Trello, Monday.com)
  • Microsoft Office (PowerPoint & Excel) is a must.
  • Google Workspace (Forms, Sheets, Drive)
  • Data literacy for interpreting feedback and performance reports
  • Good with Numbers and project budgeting

Character Traits:

Trait Why it is Important
Ownership They are the “glue” between trainer, ops, and client — no room for drop-offs
Agility Must solve issues on the go (trainer no-show, delayed material, wrong logistics)
Empathy Understands client expectations and trainer conditions alike
Execution-Driven Doesn't leave gaps in delivery — delivers what’s promised on time
Calm Under Pressure Especially during high seasons and simultaneous program rollouts

Benefits/Perks:

  • Competitive Salary
  • Social & Medical Insurance
  • Bonus
  • Flexible Work Environment with the possibility of 2 days working from Home.
  •  Engaging Team and a very friendly work environment
  • Fun, team-building activities and more.

Communication & Working Relationships:

  •  Internal: Sales team, Finance, Solution Design, Operations, Project Management, Marketing, Gamification, R&D.
  • External: Clients, client procurement/admin teams, vendors

Contract: Full-Time Contract
Working Conditions: Sunday-Thursday/Hybrid mode with the possibility of 3 days from the office and 2 days from home.
Work Location: New Cairo, Egypt
Nationality: Egyptians

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