Account Manager
| Job Details: | |
|---|---|
| Position Title: | Account Manager |
| Department: | Sales |
| Sub-Department: | Sales |
| Job Code: | NA |
| Role Type: (Permanent, Part Time, Freelancer) | Permanent |
| Country: | Cairo |
| Job Grade: | NA |
| Reporting Line: | Business Director |
Since 2010, HNI has established itself as a leading regional player in the learning and development field, providing exceptional corporate training solutions and innovative human capita development services in English and Arabic to organizations and corporations in MENA.With a focus on cutting-edge digital solutions and gamified interactive learning modules, HNI has gained recognition as a dynamic L&D firm with four offices located in the UAE, KSA, Qatar and Egypt.
HNI has a global outreach and delivers its services to clients across the USA, Asia, and Europe. Our team of over 100 professionals includes expert L&D trainers and senior consultants with experience working with top industries such as Oil & Gas, Banks, Aviation, Government Sectors, and Multinationals. The organization grew from 1 office and 4 employees in 2010 to 100+ team members of diverse nationalities.
HNI’s primary services include Onboarding, Development Tracks, E-Learning, Digitalization & Gamification & Team Building.
Other complementary services include Curriculum Design, Assessment, Consulting, Technical Training, Media & Marketing, Project Management, Coaching and Outsourcing.
Watch this video to know more about HNI’s engaging culture:
Job Role/Objective:
To provide proactive support in managing client accounts, coordinating pre-sales and post-sales communication, and enabling the sales team to focus on strategic growth. This role acts as the operational backbone for account managers, maintaining consistency and quality in client service.
Duties & Responsibilities:
01
Arrange and schedule client meetings, ensuring proper alignment with internal teams.
02
Attend initial client calls and support in notetaking and follow-ups.
03
Draft financial proposals and prepare cost sheets.
04
Submit and track invoices, coordinate changes with finance, and follow up on payments.
05
Manage updates to client lists and CRM sheets.
06
Prepare and format proposal presentations.
07
Ensure documentation and compliance (NDAs, agreements, WOs, etc.) are filed and processed.
08
Coordinate with business heads on project documentation and internal forms (e.g., IBFs, WOs).
Minimum Requirements
Qualifications:
- Bachelor’s degree in business administration or communication
- Experience in consulting or professional services is a plus
- Technical knowledge is a plus.
Experience:
- 2–4 years in sales coordination, account management, or business support roles
Functional Knowledge:
- Microsoft Office (especially Excel and PowerPoint)
- CRM tools (e.g., Salesforce, Monday.com)
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills in English and Arabic
Character Traits
| Trait | Why it is Important |
|---|---|
| Reliability / Discipline | Must handle recurring tasks like invoicing and proposal formatting without errors |
| Service-Oriented Attitude | Build trust with sales leaders and clients on the backend |
| Proactive Communicator | Speaks up when delays or gaps occur across teams |
| Attention to Detail | Catches inconsistencies in proposals, costs, and contracts |
| Accountability | Owns tasks end-to-end without excessive supervision |
Benefits/Perks:
- Competitive Salary
- Social & Medical Insurance
- Bonus
- Flexible Work Environment with the possibility of 2 days working from Home.
- Engaging Team and a very friendly work environment
- Fun, team-building activities and more.
Communication & Working Relationships:
- Internal: Sales team, Finance, Solution Design, Operations, Project Management, Marketing, Gamification, R&D
- External: Clients, client procurement/admin teams, vendors
- Contract: Full Time Contract
- Working Conditions: Sunday-Thursday/Hybrid mode with the possibility of 3 days from the office and 2 days from home.
- Work Location: New Cairo, Egypt
- Nationality: Egyptians
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