Office Management

In-Person/Online

3 Days

English/Arabic

Learning Objectives

Identify the role of office managers and the main responsibilities.
Use several tools to plan, manage time and priorities.
Practice planning office requirements.
Prepare effective meeting documentation.
Discuss administrative processes and procedures.
Present the information/reports in several formats.
Recognize the impact of stakeholders and manage their communication.
Identify different behavioral styles for better communication.

In-Person/Online

3 Days

English/Arabic

Learning Objectives

Modules

Module1: Introduction

Role of office manager - multiple hats
Professional traits and qualities
Overview of operational and management functions

Module 2: Administrator

Office supplies inventory management
Office budget and expenditure
Create and maintain databases
Travel arrangements
Effective meeting documents handling
- Meeting agenda
- Minutes of meeting
- Action plans and follow-ups

Module 3: The Host

Greeting guests
Telephone etiquette

Module 4: The Planner

Design and implement filing systems (Documents control)
The document planning and generation process
Being a time intelligent person
Prioritizing the tasks
Schedules, calendars, and appointments
Planning Tools
- Gantt chart
- Mind map
- Decision-making tools

Module 5: The Connector

Connect departments to ensure smooth operations (HR - IT -Purchasing)
Developing a personal chain of work connections.

Module 6: Business Writing

Presentations
Reports
Netiquette fundamentals

Module 7: Communicator

Behavioral styles
Emotional intelligence
Stakeholders and adherence to policies
Creating a professional image
Assertiveness and conflict handling
Getting the best use of technology