Business Etiquette

In-Person/Online

2 Days

English/Arabic

Learning Objectives

Make introductions and present self effectively.
Develop the good business manners that open doors.
Refine personal appearance and professional image to build trust and credibility.
Determine Workplace and phone calls etiquette.
Examine the Importance of E-mail Etiquette.
Identify how to avoid common E-mailing pitfalls and mistakes.
Master business communication etiquette.

In-Person / Online

2 Days

English/Arabic

Learning Objectives

Modules

Module 1: Introduction to Business Etiquette

Definition
Etiquette awareness
Importance of Business Etiquette
Pillars of Business Etiquette

Module 2: First Encounter Etiquette

Making a great first impression
Self-introduction and introducing others Professionally
Remembering names
Chit-Chat (4 levels of conversation)

Module 3: Communication Etiquette

Body language basics
Active listening skills
Attitude and perception by others

Module 4: Workplace Etiquette

Office etiquette
Personal place and privacy

Module 5: Phone Calls Etiquette

Phone and cell phone do’s and don’ts
Hold and transfers

Module 6: Meeting Etiquette

Before meeting
During meeting
After meeting

Module 7: Dressing for Success

Guidelines for appropriate business attire
Maintaining a consistent image
Interpreting the dress codes

Module 8: Email Etiquette

Common mistakes in writing and replying to E-mail
E-mailing management Vs. e-mailing co-workers
Managing e-mail attachments

Business Etiquette

Learning Objectives

Learning Objectives

Modules

Module 1: Introduction to Business Etiquette

Module 2: First Encounter Etiquette

Module 3: Communication Etiquette

Module 4: Workplace Etiquette

Module 5: Phone Calls Etiquette

Module 6: Meeting Etiquette

Module 7: Dressing for Success

Module 8: Email Etiquette

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