{"id":17243,"date":"2023-04-11T09:56:36","date_gmt":"2023-04-11T09:56:36","guid":{"rendered":"https:\/\/hni.ae\/elite-customer-experience\/"},"modified":"2024-11-10T13:52:08","modified_gmt":"2024-11-10T13:52:08","slug":"elite-customer-experience","status":"publish","type":"page","link":"https:\/\/hni.ae\/ar\/elite-customer-experience\/","title":{"rendered":"Elite Customer Experience"},"content":{"rendered":"\t\t
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Elite Customer Experience<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\"\"In-Person\/Online<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\"\"English\/Arabic<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Learning Objectives<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\"\" Examine how customer service excellence can lead to long & profitable customer relationships.
\"\" Identify the elements that create a memorable and excellent service.
\"\" Demonstrate an \u201cExcellence Driven\u201d service approach.
\"\" Develop Empathy and listening skills to learn and understand your customers’ needs.
\"\" Formulate take away techniques for service excellence.
\"\" Master ways to develop & maintain a positive, customer focused, attitude.
\"\" Apply EI techniques in Customer Service.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\"\"In Person\/Online<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\"\"English\/Arabic<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Learning Objectives<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\"\" Examine how customer service excellence can lead to long & profitable customer relationships.
\"\" Identify the elements that create a memorable and excellent service.
\"\" Demonstrate an \u201cExcellence Driven\u201d service approach.
\"\" Develop Empathy and listening skills to learn and understand your customers’ needs.
\"\"
Formulate take away techniques for service excellence.
\"\" Master ways to develop & maintain a positive, customer focused, attitude.
\"\" Apply EI techniques in Customer Service.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Modules<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/div>Module1: Service Skills Self-Assessment
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<\/div>Module 2: Cornerstones of Customer Service
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  • The customers perception of service<\/li>
  • Customer-Centric Vs Customer-Oriented<\/li>
  • Managing customers expectations<\/li><\/ul><\/div> <\/div>\r\n
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    <\/div>Module 3: Providing an Excellent Service \u2013 Customer-Oriented Skills
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    • Effective Communication<\/li>
    • \u00a0Establishing Rapport<\/li>
    • Active Listening<\/li>
    • Self Confidence<\/li>
    • Accountability & Proactiveness<\/li>
    • Persuading Others<\/li>
    • Empathetic Outlook<\/li>
    • Emotional Control<\/li><\/ul><\/div> <\/div>\r\n
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      <\/div>Module 4: Social Styles
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      <\/i><\/div><\/div><\/div><\/h3>
      • Defining social styles and its characteristics
        • Analytical<\/li>
        • Driving<\/li>
        • Amiable<\/li>
        • Expressive<\/li><\/ul><\/li>
        • How to deal with each kind of customers<\/li><\/ul><\/div> <\/div>\r\n
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          <\/div>Module 5: Handling Customers\u2019 Complains and Objections
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          <\/i><\/div><\/div><\/div><\/h3>
          • Why people complain?<\/li>
          • Handling Complaints
            • Complaint handling technique \u2013 H.E.A.T<\/li>
            • C.A.L.M Technique<\/li><\/ul><\/li><\/ul><\/div> <\/div>\r\n
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              <\/div>Module 6: Customer Experience (CX) Introduced
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              • Differences between customer experience and customer service<\/li>
              • What is a good customer experience (CX)?<\/li><\/ul><\/div> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                \"Phoenix\"<\/figure><\/div>
                \"ILM\"<\/figure><\/div>
                \"Certified<\/figure><\/div>
                \"PMI\"<\/figure><\/div>
                \"MTA<\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t
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                Elite Customer Experience In-Person\/Online 2 Days English\/Arabic Learning Objectives Examine how customer service excellence can lead to long & profitable customer relationships. Identify the elements that create a memorable and excellent service. Demonstrate an \u201cExcellence Driven\u201d service approach. Develop Empathy and listening skills to learn and understand your customers’ needs. Formulate take away techniques for…<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-17243","page","type-page","status-publish","hentry"],"yoast_head":"\nHNI | Elevate Your Team to Elite Customer Service Excellence<\/title>\n<meta name=\"description\" content=\"Cultivate customer service excellence with HNI's training. Empower your team to deliver exceptional service, build relationships, and foster customer loyalty.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hni.ae\/ar\/elite-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HNI | Elevate Your Team to Elite Customer Service Excellence\" \/>\n<meta property=\"og:description\" content=\"Cultivate customer service excellence with HNI's training. 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